Pay Online


ATTENTION: On March 21, 2018, Escambia Community Utilities is launching an all new online payment platform. All customers will be required to create a NEW online profile.
IMPORTANT: YOUR CUSTOMER NUMBER HAS BEEN CHANGED!!! Please be sure to confirm your new account number on your current water bill to ensure that your payment will be applied correctly to your account. If you have any questions regarding this update please contact our office at (251) 446-1617 or Nexbillpay at (800) 639-2435 option 2.

To be sure that you are paying using your correct customer number, please see instructions below:

  • Once logged into your online account, go to the “Account Details” tab
  • Update your account number if needed and be sure to click “Update” at the bottom of the page.
Now Available—Pay Online!

We have partnered with Nexbillpay to extend an additional payment option for customers interested in using their check, debit card or credit card to pay their bill. Nexbillpay is a trusted third party automated payment service that allows you to pay your bill online.

  • Bill payments can be made at any time, 24/7/365.
  • You will need your customer number from your printed billing statement to complete your bill payment. You may request your customer/account number by calling our office.
  • Nexbillpay charges a small service fee for each transaction.

How do I use this service?

Customers will need the following to pay their bill:

  1. The customer/account number (located on your billing statement).
  2. The balance owed on your bill (located on your billing statement).
  3. Your payment method: check, debit card or credit card.

To Pay Online, Begin Below

To begin your quick and easy bill payment you must agree to the following:

If your account is delinquent, disconnected, or in the disconnect process, you MUST contact our office BEFORE you make a payment. Services will not automatically be restored or prevent disconnection if payment is made without contacting our office FIRST! Any payment made after 4:30 p.m. on the disconnect date will be subject to be cut off.

Escambia Community Utilities: (251) 446-1617 – Hours: Monday-Friday 7:00am-4:00pm.

IMPORTANT: Escambia Community Utilities is not liable if you receive a disconnect notice and do not call our office before making payment. Your services may be disconnected and will be subject to a reconnect fee. If you are disconnected, your account balance plus a reconnect fee will need to be paid in FULL before services are reconnected. If you are currently disconnected and make an online payment, your utilities WILL NOT be reconnected unless you contact our office to inform us of the payment.